F A Q
Pre-sales
questions
Q. Will you place ads on my site?
A. We
will NOT place ads on your site.
Q. Do you allow sites to advertise
for money, on their web site?
A. Yes, we allow sites to have commercial
advertisements.
Q. What forms of payment do you accept?
A. Visa
Card,Master card,Western Union,Money Orders.
Q. Are your server's
Unix, or NT?
A. Our servers are Linux Red Hat 7.3. and Red Hat
9.0
Q. Do you allow adult sites?
A. Yes, we allow adult
sites.
Q. Is tax included with my monthly or yearly plan?
A.
Yes, tax is included within the price.
Q. What control panel do you
use and do you have a demo?
A. The control panel we use is called Cpanel.
A demo of Cpanel can be found here Login with the username demo, and the password
demo.
Q. Can I pay monthly?
A. Yes, you may pay monthly
Q. Can I host
friends?
A. Yes, you may host your friends.
Q. How long does it
take to setup my account?
A. Your account will be setup automatically
within 15 minutes of ordering.
Q. Are there any
hidden costs, or setup fees?
A. No
Q. Do you offer
telnet or shell access?
A. No due to security reason's we do not offer
telnet or shell access.You are still able to unzip files on the server using our
file manager as well as the ability to setup cron jobs.
Q. Can I
password protect directories?
A. Yes you can password protect directory's
within CPanel.
DNS
Q. How long does it take to get my domain
working?
A. It usually takes 24-48 hours for a domain to fully
propagate.
Q. What do I set my domains name server's to?
A.
Please read your welcome e-mail if you have lost your welcome email you can
email us requesting your dns.
Control
panel
Q. Do you
have a manual for our control panel?
A. Go to http://www.cpanel.net/docs/cp/index.html
Q. Where do I go to login to my control panel?
A. You go
to http://www.yourdomain.com/cpanel
Q.
How do I make sub-domains?
A. To make a sub-domain login to your control
panel and click "domain management" inside of domain management you will see a
place to manage and add sub-domains.
FTP
Q. Where can I download a free
FTP?
A. We recommend downloading WS FTP from here
Q.
It's not letting me upload my files what's wrong?
A. Make sure you are
uploading to the right web directory which is the public_html folder.
Q. Why doesn't my ftp password change when I change my Cpanel
password?
A. Please allow 24 hours for your FTP password to sync with
your Cpanel password.
Paths
Q. What is the path to my users
files?
A. The path is /home/username/public_html
Q. What is the
local path to perl?
A. The path to perl is /usr/bin/perl
Q. What is the path to curl?
A. The path to curl is
/usr/bin/curl
Q. What is the path to ImageMagick?
A. The path to
ImageMagick is /usr/bin/
Q. What is the path to convert for ImageMagick?
A. The
path to convert is /usr/bin/
Q. What is the path to
sendmail?
A. The path to sendmail is /usr/sbin/sendmail
E-mail
Q. How do I create email accounts?
A. To create an email
account login to your control panel and click add/remove email account's.
Q. What do I put for both incoming and outgoing mail
server?
A. For both incoming and outgoing mail server put
mail.yourdomain.com
Q. Where do I go to check my emails using my browser?
A.
yourdomain.com/webmail/
Q. How can I setup webmail to go directly to horde, neomail or
squirrel mail?
A. Login to the one you prefer to use after doing so copy
the entire url from your address bar. You will not login to your cpanel and
create a subdomain to go to the address you just copied.
CGI/ASP/PHP/MySql/JSP
Q. None of my cgi scripts are
working on the server. How do I get them to work?
A. Make sure that they
are chmoded to 755
Q. How do I create databases and manage them?
A. Login
to your cpanel and click MySQL Databases. After your database is created you can
manage it from phpmyadmin. This can be found at the very bottom of the MySQL
page.
Software
Versions
Q. What version of php are you using?
A. We are
using version 4.3.3 and
4.3.4
Q. What version of perl are you using?
A. We are
using version 5.6.1.
Q. What version of MySQL are you using?
A. We are using
version 4.0.15
Q. What version of cpanel are you using?
A. Our servers
automatically stay up to date with the most recent stable Cpanel version.
Billing
Q. How do I get the
30 day money back?
A. Simply email us your username, password, and why
you wish to cancel within thirty days, and we process your refund in less then
24 hours.
Q. How do I make a payment?
A. All online payments are
recurring. Your payment will automatically be deducted.
Q. How do I stop billing?
A. If you wish to close your
account simply email us your username, password, and why you wish to cancel. You
must also include "I give you permission to delete my website and all of it's
content."
SSL
Q. What is the difference
between shared ssl and private ssl?
A.
A shared ssl displays as https//ip/~yourusername/ A private ssl would
display as https://www.yourdomain.com in the address bar.
Q. How do I purchase a private
ssl from you and what type is it?
A. Please email to do so.
Q. Whats the path to the free
shared ssl?
A. We need to activate the shared
ssl on each site manually that will require it.
Q. I'm going to purchase my
own ssl what do I need to know?
A. Our servers are Apache + Mod
SSL If you require assistance from us to install it there will be a $30.00
installation fee.
Q. How do I transfer a
ssl?
A. Every place that sells ssl's
has a different transfer procedure. You will need to ask the supplier you purchased it
from.
Subdomains
Q. READ THIS BEFORE
SETTING UP A SUBDOMAIN!
A. To create a
sub domain cpanel asks for the name you wish to use. MAKE SURE the subdomain
name you give it doesn't have a folder already named that name. If it does the
sub will not work. Example... I want to create the subdomain test.hostgator.com
so my sub name is going to be test. If I already have a folder in my ftp named
test I need to delete it or rename it to something different before I create the
subdomain with the test name from cpanel.
Q. What is
a subdomain?
A.
www.domain.com is a domain name. A subdomain is anything that replaces the www
in a domain name.forum.aol.com is a subdomain.
www.forum.aol.com is not a subdomain.
Addon
Domains
Q. What is
an addon domain?
A. An addon
domain is a fully functional domain that will work out of a folder in your main
sites ftp.
Q. READ THIS BEFORE SETTING UP AN ADDON
DOMAIN!
You cannot
create an addon domain if your dns hasn't proprograted to the server already. So
after you change the sites dns you are trying to add you will need to wait 24-48
hours before attempting to create your addon domain.
A. There are
three fields cpanel asks for when creating an addon domain.
1. "New Domain Name:" You will put in the newdomain.com do not put www
in the name!
2. "Username/directory/subdomain Name:" This will be the folder cpanel
creates in your main accounts ftp. MAKE SURE that the name you give it doesn't
already have a folder. Example... If you want to give it the username chris. You
cannot have a folder in your account named chris already. If you do and still
try creating the username for the addon domain to be chris you will mess a lot
of things up!!!
3. "Password:" fill in any password you want here.
Q. Help I
added an addon domain why did it say subdomain
added?!!?
A. It creates
it as a subdomain by creating the folder within your main sites ftp. Please
ignore this! It is a fully functional domain name. It is only called a subdomain
when in fact it is an addon domain.
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